Refund policy

Return and Refund Policy

Thank you for shopping with Llama Fits. We strive to provide you with high-quality products and a satisfying shopping experience. In the event that you need to return or exchange an item, please review our policy below.

Returns
1. You may return unworn, unwashed, and undamaged items within 10 days of the purchase date.
2. To initiate a return, please contact our customer service team at support@llamafits.com with your order number and details of the item(s) you wish to return.
3. Once your return is approved, we will provide you with a return shipping address.

Refunds
1. Refunds will be processed within 7 business days of receiving the returned item.
2. We will issue the refund to the original payment method used for the purchase.
3. Shipping fees are non-refundable.

Exchanges
1. If you received a defective or damaged item, please contact us immediately for assistance.
2. We will replace the item or provide a full refund, depending on your preference.

Conditions for Returns
1. Items must be in their original packaging with all tags attached.
2. We reserve the right to refuse returns that do not meet these conditions.

International Returns
1. Customers are responsible for return shipping costs for international orders.
2. Customs and import duties for the original shipment are non-refundable.

Lost or Stolen Packages
1. We are not responsible for lost or stolen packages. Please ensure a secure delivery location or consider purchasing package insurance.

By making a purchase with Llama Fits, you agree to and acknowledge this Return and Refund Policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please reach out to our customer service team at support@llamafits.com.